Privacy and cookie statement Komoder

This privacy and cookie statement was last updated on March 24, 2025.

Introduction

Komoder processes personal data of customers, suppliers, employees, and website visitors. Komoder considers the proper handling of personal data to be of great importance and is aware of privacy legislation. Komoder is responsible for the careful handling of your personal data. In this privacy and cookie statement, we will explain how we handle the personal data of customers, suppliers, employees, and website visitors. This privacy and cookie statement applies to the visit to the website of Komoder | The expert in innovative massage chairs.

Personal Data

There are laws and regulations for the protection of personal data. For example, the General Data Protection Regulation (GDPR) applies across Europe, and in the Netherlands, the Implementation Act of the General Data Protection Regulation (UAVG) also applies.

Personal data refers to any information that can be directly or indirectly linked to an identified or identifiable natural person (the "data subject"). This includes data such as name, address, date of birth, phone number, and email address, as well as employee numbers. In addition, there are so-called sensitive personal data. These are data that are particularly sensitive and require additional protection. This includes, for example, health-related information.

Our privacy and cookie statement in brief

Your privacy is very important to us. We adhere to the General Data Protection Regulation (GDPR). This means that we:

• We clearly define our purposes before processing your personal data, through this privacy and cookie statement.
• We store as few personal data as possible, and only collect the data necessary for our purposes.
• We explicitly ask for your consent to process your personal data, if consent is required.
• We implement the necessary security measures to protect your personal data. We also impose these obligations on parties that process personal data on our behalf.
• We respect your rights, such as the right to access, correct, or delete your personal data that we have processed.

For what purposes do we use your personal data?

We obtain various personal data from you. For each purpose, we specify which data we collect from you, the purpose for processing this data, and how long it will be retained. If you have any questions or want to know exactly what data we keep about you, please contact us. The contact details can be found at the bottom of this privacy and cookie statement.

Website

Contact and Complaint Handling

When you send us an email, fill out the contact form on the website, contact us by phone, or get in touch with us in any other way, you are responding to our offer to establish contact with us. We process your personal data based on the pre-contractual phase of an agreement.

For this purpose, we process the following personal data:

• First and last name;
• Email address;
• Phone number;
• Any information you provide yourself as the content of a message.

We store these contact moments with the personal data you provided for the purpose of carrying out the contact and possibly handling your complaint. We retain this information for as long as necessary for this contact or for a maximum of 2 years after our last contact with you, as we want to ensure that we have properly handled your question or complaint.

Newsletter

If you want to stay updated on new developments within our organization, you can subscribe to our newsletter. We will send the newsletter once a month. We process your personal data based on your consent.

For this, we process the following personal data:

• First and last name;
• Email address.

This data will be kept for a maximum of 6 months after you unsubscribe from our newsletter.

Visit to Our Organization

When you visit our organization, we will register your personal data for an appointment. We process your personal data based on your consent.

For this, we process the following personal data:

• First and last name;
• Email address;
• Appointment details.

These data will be retained in the agenda for a maximum of 2 years.

CCTV Surveillance

Komoder uses CCTV surveillance. As a result, Komoder may collect camera footage of you. This is done to secure the buildings and property of Komoder. The camera footage is retained for a period of 4 weeks, and the cameras are only directed at Komoder's private property.

In the context of our services

Providing our services/products

To provide our services and/or deliver products, we process personal data from our customers. We do this based on the agreement we have entered into with you.

For this, we process the following personal data:

• First and last name;
• Email address;
• Payment details;
• Information regarding your order;
• Copy of identification (in case of leasing).

This data is retained for 7 years due to our fiscal retention obligation.

Working at Komoder

Application

If you have applied for one of our vacancies or submitted an open application, we process your personal data in order to handle your application and to prepare for the potential conclusion of an employment contract.

For this, we process the following personal data:

• First and last name;
• Email address;
• Address details;
• Contact information (email and phone number);
• Curriculum vitae (CV);
• Cover letter;
• Passport photo;
• Salary expectation;
• References;
• Any other information you send along with your application.

Regarding your CV, we advise against including more information than necessary. We strongly recommend that you do not include the following (sensitive) personal data in your CV:

• Religion or belief;
• Race or ethnic origin;
• Criminal records;
• Political views;
• Health information;
• Sexual orientation;
• Membership of a trade union or political party;
• BSN (Dutch social security number) and bank account number;

We will retain your application data for up to 4 weeks after the position has been filled. We keep this data so we can contact you if the position becomes available again within the probation period. If we cannot offer you a position at this time, we may, with your consent, retain the application data for an additional year. You can withdraw your consent at any time by sending us an email. If you are hired, we will store your application data in your personnel file. This file will be kept as long as necessary, and the application data will be retained for up to 2 years after your employment starts.

A social media and internet search may be part of the application process. This is necessary to ensure that our image is maintained when hiring new personnel. We do this based on our legitimate interest. We search for your name via Google and any profiles you may have on various social media platforms. This is done only for profiles that are public; we will not ask you to grant us access to a private social media page or connect with us. The results of the search will be discussed with you. If you object to this, you can inform us when you apply.

Sharing of Personal Data

In principle, Komoder will not provide personal data to other parties. However, Komoder may share personal data in the following cases:

• If Komoder is required by law to provide personal data to competent authorities, such as regulators or other public authorities; or
• If the personal data is provided to a company within the Komoder group or another department within Komoder.

The sharing of personal data with the aforementioned parties will only occur for the purposes mentioned in this privacy statement, and to the extent permitted by this privacy statement and applicable laws and regulations, or if Komoder has a legal obligation to share personal data with a competent authority. The parties to whom personal data is provided are themselves responsible for complying with privacy laws.

Cookies

On our website, we use cookies from ourselves and third parties. Cookies are small files of information that are automatically stored on or read from a visitor's device (such as a PC, tablet, or smartphone) when visiting a website. This happens through the web browser on the device.

We use the following types of cookies:

• Functional cookies: These cookies have a functional role on the website. They ensure that the website operates correctly.
• Analytical cookies: These cookies provide us with insight into how our website is used. Based on this information, we can make our website more user-friendly.
• Marketing cookies: These cookies allow us to show you personalized advertisements (through our advertising partners).

The cookies may collect the following data from you:

• First and last name;
• IP address;
• Cookie ID;;
• Website and click behavior;
• Referrer URL.

When you visit our website for the first time, we will display a notification explaining the use of cookies. If required, we will ask for your consent to use cookies.

Below is a table listing the cookies we use:

Enabling and Disabling Cookies

In your web browser, you can configure it to accept cookies only when you agree to them. For more information on how to do this, refer to your browser's manual. Please note that many websites may not function properly if cookies are disabled.

Deleting Cookies

Most cookies have an expiration date. Once the expiration date is reached, the cookie is automatically deleted. You can also choose to manually delete the cookies before the expiration date. For instructions on how to do this, refer to the manual of your browser. Below, you will find links to the provider's website for step-by-step instructions on how to block or delete cookies for each browser.

• Internet Explorer
• Google Chrome
• Firefox
• Edge
• Safari

Click Behavior and Visit Data

On the website, general visitor data is collected. Specifically, the IP address, the time of request, and data sent by the browser may be recorded and used for statistical analyses of visitor and click behavior on the website. This helps us optimize the functionality of the website.

Social Media Buttons

On our website, we use social media buttons that redirect you to the respective social media platforms. This gives you the option to follow us and share content within the network. The buttons work through small pieces of code that come from the social media networks. If you want to know how the social media platforms handle your personal data, please read the privacy and cookie statement of the respective network:

• LinkedIn (privacy and cookie statement)

Google Maps

On our website, you can use Google Maps, for example, to find our office location. To determine your location and calculate the route, your location data will be processed. We use Google's navigation and location software for this service. We have no control over what Google does with your personal data. Therefore, always read their privacy and cookie statement as well. More information about data processing by Google can be found in Google's privacy and cookie statement.

Your Privacy Rights

• Right of access: You have the right to view the personal data we process about you.
• Right to rectification: You have the right to correct or supplement the personal data we process if it is inaccurate or incomplete.
• Right to object: You can object to the processing of your personal data, including direct marketing.
• Right to erasure: You can request us to delete your personal data.
• Right to withdraw consent: If you have given us consent to process personal data, you can withdraw this consent at any time.
• Right to data portability: If technically possible, you have the right to have the personal data we process about you transferred to a third party.
• Right to restriction of processing: In some cases, you can request us to restrict the processing of your personal data (temporarily or otherwise).

When making a request, we may ask you to identify yourself. We request this information to ensure that you are the rightful person to whom the personal data pertains.

We will generally respond to your request within 30 days. However, this period may be extended for reasons related to the specific privacy rights or the complexity of the request. If we extend this period, we will inform you in a timely manner.

If you wish to exercise any of your rights, you can notify us via contact@komoder.nl.

Changes to the Privacy and Cookie Statement

When our services change, we must naturally update the privacy and cookie statement as well. Therefore, always pay attention to the date at the top of this document and regularly check for any new versions.

Submitting Questions or Complaints

If you have any questions or wish to file a complaint about the use of your personal data, you can send an email to contact@komoder.nl. We will handle each question and complaint internally and communicate with you further. If you believe we have not assisted you properly, you have the right to file a complaint with the supervisory authority, which is the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

Contact Information

Komoder B.V.
Weissenbruchlaan 86
3054 LR Rotterdam
Email address: contact@komoder.nl
Phone: 06 15 67 19 97
KvK-nummer: 74732625